Privacy Policy ampm1

Introduction and Scope of This Privacy Policy

This Privacy Policy is issued by ampm1 and applies to all users who register, browse or use the services provided through the ampm1 platform. We operate under international licensing and treat personal data protection as a core part of our operational responsibilities.

By registering an account or using ampm1 services, you agree to the terms set out in this Privacy Policy. We encourage you to read this document carefully. If you do not agree with any part of it, please stop using the platform and contact us for further enquiries.

ampm1 services are exclusively for individuals aged 21 and above. Personal data of individuals below that age will not be knowingly collected. Should we find that such data has been collected unintentionally, it will be deleted immediately.

Personal Information We Collect

ampm1 collects several categories of personal information to enable us to provide a safe and efficient service:

• Account registration information: full name, date of birth, identity card number (MyKad), mobile phone number, email address and username.
• Financial information: payment method details including e-wallet accounts (Touch 'n Go, Boost), DuitNow account number, FPX online banking information, and crypto wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Transaction information: records of deposits, withdrawals and betting activity carried out on the platform.
• Technical data: IP address, device type, operating system, web browser and login session data.
• Communication information: any correspondence between you and our support team via live chat or email.

Purpose of Using Personal Information

The personal information collected is used solely for legitimate and specific purposes, including:

• Creating and verifying player accounts to confirm that users are genuine and meet the 21+ age requirement.
• Processing deposit and withdrawal transactions securely through payment methods supported by ampm1.
• Complying with anti-money laundering (AML) requirements and Know Your Customer (KYC) procedures mandated by the licensing authority.
• Providing effective customer support, including dispute resolution and account enquiries.
• Sending promotional information and bonus offers such as a 200% welcome bonus of up to RM500 to members who have consented to receive such communications.
• Analysing platform usage patterns for overall service improvement purposes.
• Detecting and preventing fraudulent activity, account misuse and any attempted security breaches.

Sharing Information With Third Parties

ampm1 does not share, sell or disclose your personal information to any third party for marketing purposes. However, there are limited situations where information may be shared with authorised parties:

• Payment processors: Payment service providers we use to process deposit and withdrawal transactions, subject to strict confidentiality agreements.
• Regulatory authorities: Where required by law or our licensing body, we may need to disclose information to the relevant authorities.
• Technical services: Technical infrastructure and cloud service providers used to run platform operations, bound by data processing agreements that comply with international privacy standards.
• Legal advisers: In cases where legal expertise is required to protect the legitimate interests of ampm1 or its users.

Every third party involved is required to comply with data privacy and security policies that meet ampm1's standards.

Data Retention Period

ampm1 retains your personal information for as long as your account is active or for as long as is necessary to fulfil the purposes set out in this Privacy Policy. Retention periods are also determined by applicable regulatory and legal requirements.

After an account is closed or terminated, transaction records and identity verification information will be retained for the period specified by our international licensing requirements. After that period, data will be securely deleted or anonymised.

You may request deletion of your personal data subject to our legal obligations. Certain records may need to be retained for regulatory compliance purposes even after a deletion request has been submitted.

Your Rights as a User

As an ampm1 user, you have the following rights regarding your personal information:

• Right of access: You have the right to know what personal data we hold about you and how it is used.
• Right of rectification: You may request a correction if the information we hold is inaccurate or out of date.
• Right of erasure: In certain situations permitted by law, you may request that your data be deleted.
• Right to restriction of processing: You may ask us to restrict the processing of your data in certain circumstances, such as during a dispute about the accuracy of the data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to data portability: You may request a copy of your personal data in a machine-readable format.

To exercise any of the above rights, please contact the ampm1 support team via live chat or email. We are committed to handling every request promptly and professionally. 🛡️

Technical Security Measures

ampm1 continuously invests in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration or destruction. The measures implemented include:

• SSL/TLS encryption for all data communication between your device and ampm1's servers.
• Data-at-rest encryption for sensitive information stored in our databases.
• Two-factor authentication (2FA) to protect player accounts from unauthorised access.
• Continuous monitoring of suspicious activity and automated intrusion detection systems.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Ongoing staff training to ensure all personnel understand and follow data security procedures.

Cookies and Tracking Technologies

ampm1 uses cookies and similar technologies to improve your browsing experience on our platform. Cookies are small text files stored on your device that allow us to recognise you during subsequent visits.

We use several types of cookies, including:

• Essential cookies: Required for basic platform functions such as login session verification and security.
• Performance cookies: Collect statistical information about how users interact with the platform to help us improve our service.
• Functionality cookies: Allow the platform to remember your preferences such as language and display settings.

You can manage cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some platform features.

Changes to This Privacy Policy

ampm1 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, regulatory requirements or technology developments. Any material changes will be communicated to you via a notice on the platform or through your registered email.

The "Updated" date at the top of this document will be revised each time an amendment is made. Continued use of the ampm1 platform after any changes take effect is considered acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal information, please contact the ampm1 privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly through the ampm1 platform in Malay and English.

We are committed to treating every privacy enquiry seriously and professionally. Our team is ready to help you understand your rights and ensure your personal data is handled to the highest standard.